DEATH CLAIM NOT PAID OUT

Good Day,

I'm highly dissatisfied with the way capitec dealt with my death claim. My Mother passed away on the 10th of December 2021. I made a claim to Capitec as my Mother was covered for an amount of R50000. I made the claim at the Vangate branch. A day later i was told my Mother died during the waiting period and that they needed a certain document to wave the waiting period which i submitted when i made another claim. A week later when i checked on my Capitec app the status just said claim invalid. No one from capitec called me to advise why this is so. I believe the are underwritten by Centriq Life which is the company that does all the insurance pay outs. It was extremely difficult to bury my Mother as i was reliant on this policy to assist with the burial. I couldn't even erect a Tombstone for her due to this pathetic service from capitec. Seeing that they are still not willing to payout I'd like them to cancel the policy i have with them and return the premiums that I've paid so far because i wouldn't want another payout struggle in future when i pass away or any of the family member's I have covered under this policy. It's easy for them to just keep deducting money from my account but when it's time to pay out it's excuse after excuse. I've been a loyal capitec client for a long time and this is the thank you I get. Pathetic