Dear Consultant, I hope this email finds you well

Dear Consultant, I hope this email finds you well . I am writing this email because I feel like I am being victimised by the CaPiteC Customer Service Department. I escalated a query with regards to my CaPiteC bank account almost a month ago but the matter has not been resolved yet. I can neither access nor receive funds as the account is temporarily closed, I also feel like you don’t treat this matter with the urgency it deserves. Here’s my plea and request ; can you kindly make it possible for me to get access to my money as I have pressing matters that need use of money ? Kindest Regards Neer