Dear Capitec Complaints Team, I hope this message finds you well. I’m writing with a sincere and humble request about http://MoneyUp.co.za. For a long time it was a great platform that many of us enjoyed and trusted. Lately though, it no longer feels w

Dear Capitec Complaints Team,

I hope this message finds you well.

I’m writing with a sincere and humble request about http://MoneyUp.co.za. For a long time it was a great platform that many of us enjoyed and trusted. Lately though, it no longer feels winnable and a lot of loyal users have noticed the same. It’s disheartening because we genuinely value Capitec and want to keep supporting it.

I’d like to kindly ask if you could please look into making http://MoneyUp.co.za winnable again. It would mean a lot to the community that uses it daily.

Also, could you please consider implementing a 00:00 first come, first serve system for voucher releases? That would make things feel fairer for everyone, instead of it seeming like vouchers disappear instantly.

I’m raising this complaint in good faith because I care about Capitec. I’m asking that it be taken seriously. I really don’t want to resort to leaving a 1-star review on HelloPeter, because I’d prefer to resolve this directly with you first. But if our concerns keep being ignored, many of us feel we’ll have no other choice.

Thank you for taking the time to read this. I truly appreciate any feedback or action you can provide. Capitec has always stood for “simplicity, fairness, value” - I’m just hoping MoneyUp can reflect that again.