MN
Monica N

1 reviews | Active since Apr 2024

08 Sept 2025, 09:33

*****

I am extremely frustrated and disappointed with how my account is being handled. Money was taken from my account without my knowledge, you refunded it, and now you are taking it back again claiming it was through Apple Pay. I have NEVER used or even set up Apple Pay. This is daylight *******! How can money be debited from my account using a service I don’t even have? And instead of protecting me as your client, you are punishing me by taking back the refund. I never authorised anything and I sent proof to the agent was dealing with this of my last order, I never accepted anything

0
Replies (2)
Capitec Bank
Capitec Bank's reply08 Sept 2025, 10:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
MN
Monica N's update12 Sept 2025, 11:24
Reviewer Update
You still haven’t fixed my issue!