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My name is Xolile Zwane yesterday around 6pm l was using one of your ATM machine at Jabulani mall .My card was swallowed by the machine without giving me any cash. Today l come to your bank at Jabulani branch to report the matter as my funds we later withdrawn at different locations but your consultants dismissed my case and closed Same day without further investigation into to it. I was told this a civil matter and l can't be resolved by the bank.how is that so as l trusted you people with my money. As l am a student who needs this money for my new academic year a customer can not loose R 7710.00 without proper investigation. Your customer service is not fair to our customers. I went to Jabulani police station and opened the case. I'm disappointed because the lady at the branch told me also that it might be someone who did something to the Atm but my point is that Atm belong to Capitec.