**************** = getting penalised for increasing monthly instalments

<p>Went to Capitec to increased my monthly payment. Balance of amount owed just went up by R2000 and then again by R700. Went to the bank to enquire but consultants seem to know nothing and just handed me the phone to talk to customer care where the lady that talked to me was one of the most unhelpful person ì have ever spoken to, rather telling me different things instead of telling me why these increases are occurring. Why did they not inform me that I will be penalised got wanting to finish my loan sooner when I went into the bank to make the arrangement now they wanna tell me I'm not gonna pay more than original agreement but the new loan balance is certainly not reflecting that. Now how can you honestly pay your loan of sooner???. Capitec needs to get a reward for **************** and with all the money they get in train their staff better!!!</p>