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5 years ago I took a loan with this bank and I was also provided with a copy of the contract which I still have in my possession. It indicated that my last day of payment will be 27/05/2020. This meant end of this month. I was shocked to receive an SMS from this bank saying my last day of payment will be end of June and the balance reflecting was much higher than my monthly payment. I called their call center to rectify this and all their agents confirmed that what I was saying to them was correct, however they could not explain the SMS. I have spoken multiple agents there but nobody seem to know anything. It has been 2 weeks now and I still yet to receive an explanation not even an apology. This error has not been fixed as yet. What is going on here? I will never use this sorry bank again.