JM
Jackson M

1 reviews | Active since Dec 2019

11 Jan 2023, 12:31

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Hi Client Care I am Mr. J Manuel and been a client of Capitec for ever and a day, my wife and daughter also with the bank currently. I am very unhappy, no I am furious in fact, of your faulty Capitec ATM machine at Langverwacht Plein in Kuilsriver Cape Town. No notices on it stating that the machine is faulty, it took my card on Friday 6/1/2023 and I have to pay a R70 to get a new card from your Capitec Branch Kuilsriver, mainroad. I am asking very polite to refund my R70 paid for the card. And you know that that machine is faulty, alot of people walk pass me and say and show me their card that they had to pay for, I think it's just ****************. We as clients also have Rights you know, so I am going to utilize that if I don't get any positive feedback from Capitec. Thank you Mr. JManuel

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Jan 2023, 17:21
Official
Good day  Jackson Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank