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This morning, 15 March 202, at 07:54 am, I bought R 99 worth of airtime via the Global One/Capitec Bank app. My intension was so that I could buy data from Telkom Mobile to get me through the month. I received an sms from the bank saying that R 99 was deducted frommy account, along with what the balance is after. I went to the OTA menu of TelkomMobile to enquire what my specific balance of airtime was as I had like R 15 worth of airtime still available BEFORE I purchased the R 99 from Capitec Bank. To my dismay I saw that I was NEVER CREDITED WITH THE AIRTIME OF R 99 I JUST PURCHASED FROM CAPITEC. I Googled what their business hours was on a Sunday, as there is a Capitec branch near where I live so that I could maybe go sort out the problem within the branch. Google said that the branch near me should be open on a Sunday from 9 am to 17:00 pm. Got to the branch and it was closed. Also said so on the door (AGAIN, ANOTHER BIG PROBLEM ON CAPITEC'S PART: ADVERTISING FALSE INFO ON THE INTERNET). I would now like to know from Capitec what they are going to do in regards to MY MONEY THAT WAS TAKEN OUT OF MY ACCOUNT BY THEM, BUT I NEVER RECEIVED THE PRODUCT I BOUGHT FROM THEM?????? I have been banking with Capitec for probably about 5 to 6 years now. Never had a problem before, but these last couple of months their service have gone in the same direction Telkom's service have gone: NON EXISTENT. What are you going to do about my problem, Capitec? I demand my money back as well as that someone call me back to resolve this issue.