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I sent money to an incorrect number on Sunday 05/11/2017. I called immediately after realising the error, Capitec advised that the funds are still available and that they withholding them however they need permission from the account holder to return them. I called the Call Centre again today and I am being told their Client Care department has still not gotten hold of the account holder and that there is NO TAT for a resolution and that they will not reverse the transaction if the account holder refuses to grant authorisation-they need authorisation to pay back MY money that was sent in error and which happens to still be availabe.

If this is the case, please advise what was the point of withholding the funds.

I have another account with a different bank and they understand the concept of 'human error' hence they are able to reverse transactions made in error(if the funds are still available): they do not enable customers to benefit from payments not intended for them.