Daylight *******

Good day my name is Nobuhle, I had a very bad experience with Capitec Bank on the 23th of October 2025 I wanted to send to my husband R500 but it was only showing uncategorised on the App but the transaction went through and after few minutes I decided to send another R400 to same person with immediate payment and he got the money, so since that time I have been trying to claim it back from that time and they keep on postponing to solve it till today. I even tried to follow up today and they said I must wait for 14 to 21 days. So I feel like Capitec is playing with me and not to mention the money I am using to call them. So what do I do in this kind of situation.