1 reviews | Active since Jul 2016
day light roberry
<p>My mother has deposited R6 000 to my Capitec bank account today and i then transferrd the money to the other saving plan that is still with Capitec bank.</p> <p>To my surprise the deposit fees escalated to amount R102.00 and the Tranfer fees amounted to R75.00.</p> <p>That was not the initial agreement between me and the Capitec Bank the time i was openning my account, they have shared that the deposit fee is R1.25 per R100 and transfers between the saving plan accounts are free.</p> <p> </p> <p>I then called Capitec to find out what is happening and i did not have a concrete answer. could they explain what is happening</p> <p> </p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Cindy
I would like to first and foremost apologise for the dealy in the requested feedback.
I assure you our clients are important to us and that we’ve been investigating your complaint in the hope of providing clarity or to resolve your complaint. In order to put the matter into perspective, I would like to provide you with the following information.
With refernce to your concerns regarding bank fees kindly note we agreed to the following conditions:
· Fixed fee means it does not increase as the value of the transaction increases
· No one likes paying bank fees, so we do what we can to keep ours as low as possible. And we don’t do hidden costs. Ever!
· The fees advertised are effective as of 1 March 2016.
Please carefully consider all information correct at time of generating your savings agreement,19/03/2015 and subject to change. Please view our bank fees for ease of reference on our website https://www.capitecbank.co.za/global-one/transact/fees .
I can confirm that for every R 100.00 handled by the cashier at the branch a R 1.70 is charged as a cash handlying fee. I was able to see that charge reflect on your statement. I was however, unable to refer to any inter account transfer fee of R 75.00 which you are referring to.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Cindy
I would like to first and foremost apologise for the dealy in the requested feedback.
I assure you our clients are important to us and that we’ve been investigating your complaint in the hope of providing clarity or to resolve your complaint. In order to put the matter into perspective, I would like to provide you with the following information.
With refernce to your concerns regarding bank fees kindly note we agreed to the following conditions:
· Fixed fee means it does not increase as the value of the transaction increases
· No one likes paying bank fees, so we do what we can to keep ours as low as possible. And we don’t do hidden costs. Ever!
· The fees advertised are effective as of 1 March 2016.
Please carefully consider all information correct at time of generating your savings agreement,19/03/2015 and subject to change. Please view our bank fees for ease of reference on our website https://www.capitecbank.co.za/global-one/transact/fees .
I can confirm that for every R 100.00 handled by the cashier at the branch a R 1.70 is charged as a cash handlying fee. I was able to see that charge reflect on your statement. I was however, unable to refer to any inter account transfer fee of R 75.00 which you are referring to.
Adwena Williams
Complaint Officer
Capitec Bank