DAY LIGHT ******* BY CAPITEC BANK.

I wish to report an unfair incident which is tantamount to ******* and money laundering perpetrated and practiced by Capitec Bank Braamfontein Branch. On 18 May 2017, i took a loan from my bank FNB and asked for a debt consolidation on my behalf on all my existing debts. One of the institutions was Capitec bank which according to me and my ITC records placed by the same bank my outstanding balance on their loan was R 70 450.00, which was duly paid and settled in full. I went on several times to ask for a confirmation letter of settlement which is standard practice and was send from pillar to post. The next thing at the end of October 2018, Capitec bank had debited my account with a staggering R 1579.00 debit order and because i thought this was a mistake on their part since they also know that i long settled their loan in full, i went to my bank and reversed their debit order as unauthorized. Today 05 November 2018, i went to their Braamfontein branch to find out why they were now debiting my account because i had long settled their loan? I got a shock of my life to learn from them that their assumption when i paid all their money in full last year, was that i was making advanced monthly payments which the bank staggered for the period under review and now that it has been exhausted i am still remaining with a balance of R 3000,00, that i am owing them. When i show them the debt consolidation report which i produced to them last year, they are now saying my bank and or me were supposed to obtain a settlement amount from Capitec bank, which they did not say for all along. I view this kind of a behavior as cunning and robbing unsuspecting customers to line and improve their bottom line through unfair and somewhat ******** practices only exclusive and unique to this particular bank. I vowed to the teller who was serving me not to pay them not even a cent because i am not owing Capitec bank any money as i paid every cent they had listed in the ITC system as a requirement by the financial services act. All what i want from them now is to issue a certificate of settlement of my loan since i have paid them every cent owed to them. I need the public out there especially the poor and the working class people which are the targeted market segments of this particular bank.