DAY LIGHT ******* BANK - STAY AWAY

I wish there was o stars to give. Capitec is a **** bank.

I have a savings, fixed and a flexible accounts with them. I received money this evening at 01:04, but because of the ***** that has been happening in my account, which people debiting R99 from my account without my authorization, I decided to move the money to my flexible account. Little did I know that I mistakingly transferred the money into my fixed account.

I immediately called the call centre to get assistance for tansferring the money back into my savings account as it was an honest mistake. I explained my situation to the consultant and she told me that they will have to unlock the account, but they will charge me R1500.

What on earth is that nonsense? R1500 for a transaction that happened in less than 5 minutes? Where I even explain that it is an honest mistake. I would have understood if I had the money all along and wanted to withdraw but I was trying to transfer my money into the flexible account.

I ssked for the manager to assist me but they failed to do that.

I asked to cancel all my accounts but was told that I still hsve to pay the R1500.

I am really disappointed with the service I received. A bank I have been with for many years.

All they care about is the R1500 for a transaction that happened in less than 5 minutes. No override, no help, NOTHING!!!!

I hope my R1500 will make you happy and be a richer bank. ********!