1 reviews | Active since Feb 2017

23 Feb 2017, 18:30

day light *******

<p>on the 20th feb i went to the capitec atm in wynberg main road to draw R2300 . Just before i would draw the money one of their workers leroy came to stand next to me asking me why is the line not moving. I then informed him that the atm was slow . He then watched me drawing the money insterd of getting it the atm forced out my card i tryed again that is when i got a slip that said the was no money on my bank .i went inside to check what was wrong i was attended by a consultent namend dale who told me they will call heardoffice and investigate i came back the next day they still had no answers for me. The third day that i visited the bank the manager told me dale was not there and he will phone again tomorrow i thrn insisted that he phone the heardoffice ehile im there .he ttyed dismissing me but i id not leave he then came back to tell me that the will not refund me because i withdwaen the monry and they do not have cameras</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Feb 2017, 08:49
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply24 Feb 2017, 08:50
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank