Daunting experience with Capitec Bank

We have been on a long frustrating journey with Capitec on a simple transfer of funds from a deceased estate. We submitted all the documents required on the 20th of July 2022. We were told the money would be transferred within 14 days. It is now the 9th of September 2022. Still no transferral. No one seems to know where the hold up is. No one is taking responsibility. No one is helping.

I called again today, they told me our matter was last attended to on the 27th of August 2022. They told me to stay on the line as they were transferring me, only to have them hang up on me.