jP
jonginkosi P
1 reviews | Active since Aug 2016
05 Apr 2020, 07:29
Data *******
I bought data bundles from my Capitec account of 100GB but data was not loaded and my account is debited or money deducted.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
06 Apr 2020, 10:30I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Apr 2020, 10:30
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
jP
jonginkosi P's updateReviewer Update
06 Apr 2020, 12:18Am not sure if this matter is priotise due to call I received from Capitec today 06/04/20202. There's a say that Data is life and I bought a data(life)from my Capitec bank app account : Payment -R3499.00 from SAVINGS ACCOUNT; Ref MTN; Avail R××××××××; 04-Apr. Info *** .
But up till now Capitec is still investigating, imaging waiting for a life to be restored after being purchased for 2days.
But up till now Capitec is still investigating, imaging waiting for a life to be restored after being purchased for 2days.
jP
jonginkosi P's update06 Apr 2020, 12:18
Reviewer Update
Am not sure if this matter is priotise due to call I received from Capitec today 06/04/20202. There's a say that Data is life and I bought a data(life)from my Capitec bank app account : Payment -R3499.00 from SAVINGS ACCOUNT; Ref MTN; Avail R××××××××; 04-Apr. Info *** .
But up till now Capitec is still investigating, imaging waiting for a life to be restored after being purchased for 2days.
But up till now Capitec is still investigating, imaging waiting for a life to be restored after being purchased for 2days.
jP
jonginkosi P's updateReviewer Update
14 Apr 2020, 11:53Good day Hellopeter, Today Capitec Bank, credit/refund the data money deducted back into my bank account. Thank s Hellopeter
jP
jonginkosi P's update14 Apr 2020, 11:53
Reviewer Update
Good day Hellopeter, Today Capitec Bank, credit/refund the data money deducted back into my bank account. Thank s Hellopeter