IM
Itumeleng M
1 reviews | Active since Dec 2014
24 Oct 2017, 19:52
Data Not Loaded
Hi, i just (19:34 24/10/2017) bought 1GB MTN data using my Capitec App, only to be told that i must wait for the next business day, when i call MTN Customer care i get told that my transaction does not reflect on their side and i must contact Capitec.
All i need is my mone back ASAP, i'm not very happy at all this is unacceptable. Capitec is starting to become a pain in the a&& ????.
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Capitec Bank's replyOfficial
02 Nov 2017, 11:29Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply02 Nov 2017, 11:29
Official
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,