Data Lost

To whom it may concern,

On the 26th I purchased data for my prepaid Cell C sim.

I made sure that the cellphone number is correct and the transaction went through. The data was not on my router immediately as usual, but I just thought it might me late because of a slow network.

By 13h00 no data was on the router and I put the sim card in my phone to check the balance. There was 0MB data.

I phoned CellC and they confirmed that no data was received from Capitec. I phoned the Capitec Call Centre. The guy confirmed that the transaction went through and the number it got sent to was correct, but he does not know why I did not get my data.

He said he would escalate and I would get feedback in about 48 hours. Well it is the 1st of June and I am still R95 out of pocket with no data to show.

I have also emailed Capitec Client Services twice with NO response. Really? I was telling everyone what a good bank Capitec was, apparently I was wrong.

Please assist.

Regards Zuleike Palmer