Data from capitec app not received

I bought R700 worth of data on the capitec banking app a week ago. The money has come off of my account but I still haven’t received the data. I went to capitec 3 times already with still no results. The first time I went they told me to wait 24 hours because the app was having issues that day. So I waited the 24 hours and still nothing. This was on a Friday so I went back the Monday after still not receiving anything. I was then told it has been escalated and I would receive a call with regards to this. Three days later and I still haven’t received a call so I went back to them yesterday and once again was told I would receive a call in an hour which I still have not received. Nothing has been done after multiple visits to capitec. I’m absolutely appalled by this service as r700 is ALOT of money to just throw away with nothing to show for it.