HM
Hazel M

1 reviews | Active since Apr 2015

06 Jun 2017, 10:36

Data Bundles never arrives through Capitec Bank App

<p>On the 25th of May 2017 i bought databundles through the Capitec Bank App and the bundles never arrived on my phone but the money was deducted from my account. I then tweeted Capitec and they gave me a number that i should call. I called the number the following day and the consultant gave me a reference number of ********** 9 and said that they will call me back on Monday with feedback, this was a Friday. On Monday dololo call from them and then i tweeted Capitec and they said they are forwarding my complaint for someone to call me. It is now the second week and i'm still waiting. My account with Capitec is a few months old but i will not hesitate to go back to my old account a i only left bcoz of bank fees, otherwise the service was good there. Kindly give me the data bundles or refund back my money.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Jun 2017, 11:46
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank