Data Bundle gone missing

I purchased a Telkom data bundle from Capitec's mobile app on 30/06/3023 before going to work for R734. The money went out of my account and didn't get a notification from Telkom of my purchase. So that morning I when to Capitec ( Cresta ) to query it and was told to wait 24 hrs so that Saturday morning I was back there as I had no communication from Capitec. Then I was told I would need to wait a further 3 to 5 days for a resolve, well it's now 06/07/2023 and no resolve and told from the capitec call centre that monies would be paid back into my account in 2 to 4 hour on the 05/07/2023. And still no resolve. This is just perthetic service. I alway held Capitec bank in high regard. Sadly no more!!