Data bought using Capitec App and never loaded

I bought 9 Gig of telkom data on the 24th of October using my capitec bank app, and until today it has not been uploaded.

I called Telkom to check what happened and they confirmed that there was no money loaded in order for them to upload the data, I even requested my data usage statement and that amount did not reflect, I was advised to call capitec bank. What a horrible case resolution process, I had to call daily, beg for references and until today the data was never loaded, they then told me that their service provider told them that they loaded the data, despite what I was explaining the different consultants kept on saying there was nothing they could do. Yesterday I spoke to the other one who said will escalate the matter to management, and promised to call me today the 3rd Nov 2025 at 11 am, as I am typing this, no one has called me. I wonder how many people have fallen victim to this because it took me hours to realise that the data was not loaded then I had to check together the amount was deducted, it turns out it was deducted but until today no data was loaded.