Darling Branch Dissatisfaction

Extremely, sencerely dissatisfied with the service I have received today at the Darling branch in Cape Town (CBD) - knowing the expected standards of the service that should be rendered to all Capitec clients. I was dismayed by the service that was rendered to me and a fellow valuable client by Jason (He made no attempt to rectify an older ladies request, who had qued in the branch and again at the ATM, only to be sent back into the que). Who went on, upon request to refuse to give me his manager's name, branches e-mail address and his name, which should not have been necessary since he should have been wearing a name tag. He went on to be rude and uncourteous.

Having been a part of this establishment for many years, I do not believe his attitude and work ethics does not bode well with the banks core mandate and mission statement.

Had he been courteous, this communication would not have been necessary. However as a paying client, believe it is my duty to correct any wrong doing, so that I continue to receive thee exceptional service that I have been receiving before this unfortunate event.

I hope you take this issue with the grave light in which I view it.