Danielle Taker, the star of Capitec!

I had to go to Capitec in Swellendam on 18 May 2024 because I was unable to access my bank account on the app or online.

I was so upset and ready to close my account immediately. I was assisted by Danielle Taker and she immediately calmed me down in Afrikaans (which I always appreciate) and she gave me the assurance that she will fix it in an instant. And so she did! In flawless Afrikaans, she assisted me, and we tested to make sure that all my access has been restored. What a delightful experience!

Danielle was friendly, professional, and extremely professional and did not treat me as if I'm stupid when I asked her to speak up because I am deaf in my one ear. This is very rare, as most people tend to treat me as if there is something wrong with my brain instead of my ear.

Thank you, Danielle, you are a star and an asset to Capitec Bank!