Cyber ********* get Away #Shop2Shop

NOTHING CAN BE DONE FOR YOU MA`M is the response a hard working low income earner got from a “reputable” financial service provider of South Africa: #@CAPITECBANK. This lady I am referring to is a colleague who knows very little about technology. She still uses those basic phones, kept her card safe & her pin as instructed the day she opened her bank account. When she went crying for help because of a number of unauthorized transactions by her, she finds herself being blamed for something she had no contribution to. Yet, again the #VICTIMBLAMINGSOCIETY exposed in a big corporation #@CAPITECBANK. None of these transactions sent a notification to her phone when they took place, dating as far back as 11/11/2020 (previously undetected) to 29/11/2020. She noticed these when she decided to draw a statement while attending her personal matters. To her shock she is met with this act of #cyber*****. She has been to two of #CAPITEC BANK branches trying to seek assistance and all she came back with was a million of: • “There is nothing we can do, all these transactions were performed with your card, pin & authorized. If we are to escalate your case for further investigation: we will charge you R70/transaction if it’s of local origin & R160/transaction is it’s of international origin” EXCUSE ME, WHAT? The #victim being victimized further • A useless reference number • R70 bank card charge for account reactivation after we helped her log a call with the call center. A long story short: #@CAPITECBANK offers no form of customer protection when it comes to #Cyber***** or #CyberCrimes, your finances are not safe with them. The #victim left with 2 bank cards, a closed account and a loss of R1254 of her hard earned money. #Help