Customer Service to Improve - Fourways Crossing Capitec

Went to the Fourways Crossing branch on Monday (17/1/2022) - The customer service can definitely improve as the lady (branch manager) that assists customers at the door seemed like I was inconveniencing her by visiting the branch.

My ticket was called and I was assisted by another lady; she was visibly annoyed that I did not have the App on my phone ( my query related to my monthly smsses not being sent to me by Capitec anymore ). She did try and find out from Head Office why this is happening, and even they couldn't clarify this.

Capitec should note that customer service goes a long way and absolutely nothing prevents me from moving banks.