Customer service sucks
Having been to several other banks to deposit cheques, without any delays bar the odd queue. I was in the unfortunate position of depositing a cheques at Capitec Bank. Firstly, the service consultant who was available told me to go to the next person because she was busy painting her nails.. then I was asked to wait about 10 minutes which ended up being over 20 minutes for proof of deposit because they were having issues with depositing cheques..
This is really the worst customer service I have received, especially as I have been to other banks..
No professionalism at all..
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Replies (2)'s updateReviewer Update
29 Mar 2019, 10:33And I had to leave without the proof of deposit and will have to collect it later..
's update29 Mar 2019, 10:33
Reviewer Update
And I had to leave without the proof of deposit and will have to collect it later..
Capitec Bank's replyOfficial
29 Mar 2019, 16:14I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply29 Mar 2019, 16:14
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank