Customer Service over the phone

Capitec Customer Service over the phone is REALLY ridiculous. I have spent the morning trying to have something resolved and the lack of delivery is really frustrating as the call keeps on disconnecting and no one takes the initiative to call back , explaining my query and passing security just to be transferred to another department where you don’t even know what prompts to select because of it being vague . Being your customer is really frustrating. I have explained my query 3 times and still no assistance, no reference number given .