Customer Service Non Existent

I cancelled the 'Tap' option in April / May this year just to find out that someone 'tapped' my card this weekend at a Wimpy. The onus is now on me to investigate the matter further. I cancelled the option exactly because things like this can happen. This is completely ridiculous and unacceptable and now I'm told that Capitec can't dispute the matter. Ludicrous and absolutely ridiculous!!! At my own cost I now need to drive into town and play investigator and go and tell someone at Capitec to please deactivate the tap option once more.