Customer service is terrible

<p>Money has been missing from my capitec account, after posting here about transactions I never made , a capitec consultant called to say that my money will not be reimbursed as the original card and pin was used. Im still unhappy and disputing this as I am 100% sure that those withdrawals were not made by me, all I asked for was the exact locations of atm in writing where the money was withdrawn , I even visited the branch again and I was told to wait 2 working days, sadly more than a week has gone by and I received nothing. If capitec says they cannot reimburse me then why cant they provide me with the locations of the atm so that I can go ahead and open up a case. Customer service here is just pathetic, im highly disappointed! </p>