CW
Claire W
1 reviews | Active since Dec 2022
21 Dec 2022, 17:09
Customer service is extremely poor
Second review for the same incident, had no response or feedback back relating my query.....a person by the name of Jamie from head office emailed me in regards to the query they called me and cut the call, going 3 weeks no positive response or feedback... Not forgetting the whatsapp chat is absolutely useless and the agents are not helpful at all, going round and round in circles they service is appalling, hats off to there unhelpful agents on the chat.
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Replies (2)
Capitec Bank's replyOfficial
21 Dec 2022, 17:39Good day Claire
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply21 Dec 2022, 17:39
Official
Good day Claire
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
CW
Claire W's updateReviewer Update
21 Dec 2022, 17:57The accuracy on this getting back to you, is off no use, because that is what url always say, 3 weeks later and still no response, I have no words
CW
Claire W's update21 Dec 2022, 17:57
Reviewer Update
The accuracy on this getting back to you, is off no use, because that is what url always say, 3 weeks later and still no response, I have no words