Customer service is bad at capitec

I took a funeral policy last year with capitec, I informed them tht I'm getting paid on the last day of the month, they deducted their premiums quite well last year, but this year they started deducting b4 I get paid, fortunately on other months I will receive my salary a day b4 the pay day, December they deducted on the 24th I went there and told them tht I'm getting paid on the last day of the month, a lady tht was assisting me told me tht they will fix it, indeed the reversed my money, end of May the again deducted b4 the time and there was no money, and nw they sent me a messege telling me my policy has lapses, I then went to the branch on Thursday 2021/04/01 the lady checked my profile she saw the mistake on their side tht they have been deducting b4 the time, she informed me tht she is going to escalate it to whoever, and they will call me, since Thursday I'm still waiting for tht call, and nw I'm thinking what will happen if one of the family members pass away?