PS
Paseka S
1 reviews | Active since Nov 2024
26 Feb 2025, 06:56
Customer service incompetence
I bought airtime via my banking app but never recived it, it has been two weeks after my escalation was made but no one seems to care.
There is no communication only an auto reply which promised assistance in 3 days and that was it.
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Replies (2)
Capitec Bank's replyOfficial
26 Feb 2025, 08:39Good day Paseka,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply26 Feb 2025, 08:39
Official
Good day Paseka,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
PS
Paseka S's updateReviewer Update
27 Feb 2025, 21:30End of "next business day" still MiA
PS
Paseka S's update27 Feb 2025, 21:30
Reviewer Update
End of "next business day" still MiA