Customer Service Failure

I have read the reviews of some other dissatisfied clients as well, the treatment you get from this bank is worse than the polititians in this country, twice it happend that transaction does not show on your statement and then after days and even months, there is suddenly al lot of transactions shown at once. The have a site for complains that is supposed to be available 24 Hours. 7 days a week, it is like the guard at parliament that fell asleep, will probably wake up when I close my account.