CUSTOMER SERVICE COMPLAINT

I have been a loyal customer of Capitec bank for a very long time this expecting them to assist in a time of need taking into account the current situation with the Covid 19 pandemic and the financial implications on everyone.I called the collections department asking for assistance however keeping in mind my accounts is up to date requesting to be exempt from making payment this month and making up the payment as we go alone was then informed that won't be possible and I have to make payments.This attitude towards customers and level of customer service is making me seriously consider changing banks.I even send a email to the customer complaints department and is yet to receive a response.