Customer service can't send settlement letter

Imagine a whole bank that can't send settlement letters and paid up letters to clients via email. Meaning I must go the branch just for my paid up letter. This bank is totally useless and shouldn't be called a bank period. You can't expect clients to go to the branch for every little thing. I have to knock off now since I work in Sandton and go home to Pretoria since Sandton city doesn't have any capitec branch and the letter is needed urgently. Why didn't capitec send me my paid up letter since my account was settled on Tuesday and Wednesday when I called I was told the payment was reflecting already. Send me my damn letter via email