Customer service cant assist

Last week Thursday I was at the Northgate branch to reopen my savings account. I spoke to Given and explained all debit orders should be informed about the change for pay day 25/03 and he said he understood I mentioned I am a rep and that I wouldn't make it to our offices to hand over my salary change letter before this month's payday and he understood.

Yesterday I started getting messages about the change of debit orders but I assumed it was scheduled for the agreed upon date. When I checked to ensure payments was made I realized my policies and installments haven't been paid.

I called in and I was told that the banks were changed over.

So I decided to call the capitec customer service number and the lady was rude and helpful telling me she can't assist I have to go to the bank. Capitec boasts about customer service but to sort out the mess their consultants made I need to spend my time, airtime, petrol and effort to go back to the the branch to sort it.

I kept calling back and no one could assist until a lady helpful enough transfered me to a guy in the reversal division that said all they at customer care can do is call Given because he never noted its for a future date. It's been over an hour and none of my creditors are paid and no one got back to me.

It will cost me to transfer the money to their bank to get stuff paid which I feel is unfair and costing me Everyone I spoke to promised to send a reference number to my cellphone but I'm still waiting and I spoke to 5 different people