Customer Service by Xoliswa

Every time i have to phone this bank i just feel annoyed because of the attitude of its staff. I phone today 3 times trying to get the information about my delayed payment which i made the previous day and it hasn't reflected to the account i was paying. A lady by the name Xoliswa couldn't assist me, doesn't even listen to what I'm saying what she keep saying is that she is not "disputing but" as if we are in high school debate, not to mention her attitude. Its not the 1st time im making payment or transaction from this account so why so much delay today if this bank personals cant help with that or explain or to go and check what might be delaying it on the system what me as customer should think. Its really frustration its like government services but i am paying for my services with this Bank. its really annoying and please improve. otherwise stop charging fees if this is the type of individual you hiring.