DM
Dina M
1 reviews | Active since Mar 2025
16 Mar 2026, 11:38
CUSTOMER SERVICE
Capitec doesn't even deserve my one star, no wonder people that trust it are once who doesn't have a choice. I wont write the whole pathetic customer service experience i had for the whole week. I was planning to move everything to them but im not gonna do that because of disgusting pathetic customer service i received. You will think you are the best and yet you know.The best its because you cater for certain level of South Africans otherwise if they had a choice like me,they wouldn't. Im not scared here is my REFERENCE TO YOUR PATHETIC CUSTOMER SERVICE 74S5PFCD7CC3 AND DONT COME TO THIS PLATFORM TRYING TO MAKE YOUR PR You dont deserve even those people that bank with with.
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Replies (2)
Capitec Bank's replyOfficial
16 Mar 2026, 12:40Hello, you are through to Sean,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's reply16 Mar 2026, 12:40
Official
Hello, you are through to Sean,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's replyOfficial
16 Mar 2026, 12:44I trust you are well😊Dear Customer,
We sincerely apologise for the experience you’ve had and truly regret that our service did not meet your expectations. Your feedback is important to us, and we take all concerns seriously.
Regarding your reference 74S5PFCD7CC3, we will ensure that your case is reviewed by our team so that the matter can be addressed appropriately. While we strive to provide excellent service to all our clients, we understand that we may have fallen short in your situation, and for that, we apologise.
If you would like, a dedicated member of our team can contact you to assist further and work on resolving your concerns. We are committed to improving our service and ensuring that issues like yours are handled properly.
Thank you for bringing this to our attention.
Capitec Bank's reply16 Mar 2026, 12:44
Official
I trust you are well😊Dear Customer,
We sincerely apologise for the experience you’ve had and truly regret that our service did not meet your expectations. Your feedback is important to us, and we take all concerns seriously.
Regarding your reference 74S5PFCD7CC3, we will ensure that your case is reviewed by our team so that the matter can be addressed appropriately. While we strive to provide excellent service to all our clients, we understand that we may have fallen short in your situation, and for that, we apologise.
If you would like, a dedicated member of our team can contact you to assist further and work on resolving your concerns. We are committed to improving our service and ensuring that issues like yours are handled properly.
Thank you for bringing this to our attention.