Customer Service at it's worst

I went into Capitec on Sunday afternoon to reverse debit orders that I was not aware of. I was assisted by a Lolo Sibeko. After waiting in a que for over an hour I get to her desk and greet her and she remained silent. At 1st i thought she was a mute as I greeted her twice and I got absolutely no response, just a blank stare. When she finally spoke I was positively shocked. I continued to explain the reason for my visit to her, she then proceeded to tell me she can not assist me. She asked her manager to assist, who was clearly a miracle worker becasue she could help me. The mamager then asked her to return to me soshe can continue to assist. She then went on to tell me about the debit orders she would be reversing, I reminded her that as per mine and her mabagers request she had to reverse debit orders from September 2014. She was extremely rude, dealing with her was like pulling teeth. I then told her she has an attitude problem, to which she responded \ok then". Is this the type of service that a client is to expect dealing with a service consultant at a capitec branch? If so then this is a bank I no longer wish to deal with. What appalling service!!"""