customer service at branch, customer number 117

I went in to a Capitech branch at Southgate entrance 6, ticket 117 time 17:06, on the 17/02/2015, with 3 issues in whine not even 1 the consultant was able to resolve<br> 1. Change debit order date ---- I must comeback with Proof that my debit order changed !!! Iam physically there with my Identity document<br> 2. Work out a more affordable amount to payback the arrears---we can do that when you are in arrears the system won't let us(so that means I must drown in the debt)<br> 3. I need to be able access my savings account to deposit in it---we need proof of address,(I already have this account with the loan)<br> I waited an hour to be told sorry we can help you before you make 10 trips back and forth then we will help...<br> <br> My response sorry: I will move my loan to African bank, their branch is much more helpful<br>