MM
Madelene M
1 reviews | Active since Jul 2013
21 Nov 2025, 09:10
CUSTOMER SERVICE AND NO URGENCY TO ASSIST CLIENT
Please advise why is it so quick when for Capitec to phone etc, when you owe them money but when their ATM switch off during a transaction and the money is seen as redeemed in your account, but you never received it. Now you must wait until someone decide to actually work on this when they feel like it. It happened at night, and this was your salary that is now gone. No emergency, no service. You as customer must just wait. PATHETIC.
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Madelene M's updateReviewer Update
21 Nov 2025, 12:40SO THEY PHONED ME. THEY CANNOT DISCUSS THE ISSUE WITH ME AS THIS IS MY DAUGHTERS ACCOUNT. SHE GAVE PERMISSION FOR ME TO DISCUSS THE ISSUE WITH THEM AS SHE IS WITH ME BUT THEY REFUSE. SHE THEN RECEIVED A MESSAGE THAT THE MONEY WAS PAID INTO HER ACCOUNT. THIS WAS A CASH SEND THEY TRIED TO WITHDRAW. THE MACHINE WENT OFF WHILST DOING THE TRANSACTION AND THE MONEY WAS NEVER PAID OUT. THE CASH NEVER CAME OUT OF THE MACHINE. THEY DON'T LISTEN AFTER THE 3RD TIME TRYING TO TELL THEM WHAT HAPPENED. THE FEEDBACK THE PROBLEM ARE 2 DIFFERENT ISSUES. AND TRUE TO PEOPLE NOT KNOWING WHAT THEY ARE DOING, THEY COMPLAINT ABOUT YOUR ATTITUDE IF YOU GET UPSET. IF THE MONEY IS NOT PAID BACK TO MY DAUGTER I THINK CAPITEC IS DOING THIS TO MAKE MONEY OUT OF CUSTOMERS. PEOPLE BE CAREFUL WHEN TRYING TO DRAW MONEY AT ANY CAPITEC ATM. I HAD THE SAME ISSUE 3 YEARS AGO. NEVER GOT MY MONEY BACK. THIS IS PATHETIC.
MM
Madelene M's update21 Nov 2025, 12:40
Reviewer Update
SO THEY PHONED ME. THEY CANNOT DISCUSS THE ISSUE WITH ME AS THIS IS MY DAUGHTERS ACCOUNT. SHE GAVE PERMISSION FOR ME TO DISCUSS THE ISSUE WITH THEM AS SHE IS WITH ME BUT THEY REFUSE. SHE THEN RECEIVED A MESSAGE THAT THE MONEY WAS PAID INTO HER ACCOUNT. THIS WAS A CASH SEND THEY TRIED TO WITHDRAW. THE MACHINE WENT OFF WHILST DOING THE TRANSACTION AND THE MONEY WAS NEVER PAID OUT. THE CASH NEVER CAME OUT OF THE MACHINE. THEY DON'T LISTEN AFTER THE 3RD TIME TRYING TO TELL THEM WHAT HAPPENED. THE FEEDBACK THE PROBLEM ARE 2 DIFFERENT ISSUES. AND TRUE TO PEOPLE NOT KNOWING WHAT THEY ARE DOING, THEY COMPLAINT ABOUT YOUR ATTITUDE IF YOU GET UPSET. IF THE MONEY IS NOT PAID BACK TO MY DAUGTER I THINK CAPITEC IS DOING THIS TO MAKE MONEY OUT OF CUSTOMERS. PEOPLE BE CAREFUL WHEN TRYING TO DRAW MONEY AT ANY CAPITEC ATM. I HAD THE SAME ISSUE 3 YEARS AGO. NEVER GOT MY MONEY BACK. THIS IS PATHETIC.