Customer service

Subject: Outstanding Service from Niyaaz Larney from your Pinelands Branch

Dear Capitec Customer Service Team,

I am writing to express my heartfelt appreciation for the exceptional service I received from Niyaaz Larney on Monday, 4th November 2024

Niyaaz demonstrated remarkable patience, courtesy, and professionalism throughout our interaction. His dedication to resolving my queries was impressive, and his friendly demeanor made the experience truly pleasant.

He explained every detail of our interaction in great detail and why.. and still manage to make me and husband feel comfortable, relaxed throughout the whole process.. You know once you get older we dont actually have the patience, once we enter a bank, we just want our query resolved and leave with comfort knowing your money, account is in good hands.. Thats is how he made us feel... Why is he not a manager of a branch?

I was experiencing abnormalities in my account with unapproved deductions taken off my account for months and just never had the time to have it resolved and was very stressfull for me....

Please recognize Niyaaz's outstanding contribution to your team. His commitment to customer satisfaction embodies the values of Capitec.

Thank you, Niyaaz, for an unforgettable experience!

Sincerely, Mrs US Harding