1 reviews | Active since Apr 2017

18 Apr 2017, 11:21

Customer Service

<p>My husband tried to draw money on Friday the 7th at an FNB atm, unfortuanatly his card got swoped and all his money witdrawn within a few minutes. He had to drive to a area where he could get a number for capitec to try and stop his card. Capitec (investigation dept.) told him they would investigate and come back to him, he received one call with them telling him they are still busy investigating since then no one bothers to phone him or to let him know what is going on. This is unexeptable. </p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply18 Apr 2017, 14:36
Official

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

's update18 Apr 2017, 14:46
Reviewer Update

Thank you for your reply Randall can contact him any time from 12:05 - 12:25 his lunch time.