customer service

<p>my name is Rebecca Masooa ,I have an account with Capitec bank.On the 30th November 2016 my salary was deposited in my account ,when I went to do my first withdrawal on the 3rd December 2016 ,transaction was declined.I went inside the bank to check, I was told that my money was transfered to another account eletronically. Which I did not do,so it must have been an internal transfere .i did not even get a notifying sms about this transaction, so all this happened without my authorisation. I do not even know the account my money was transfered to. I spoke to Zikhona who assisted me with this query,Ref number for the case ********** 4. On the 18th December 2016 after the investigation she phoned to tell me that ,UNFORTUNATELY capitec cannot refund me. I have an account with Capitec,so I feel that Capitec should refund me.Please help me, I do not know what to do.I need advice.</p>