Customer Service

On the 08/06 I had spoken to a consultant to change my debit order date from weekly to monthly. Consultant advised that I would be debited at the end of June as the debit for the new month did not go through as yet. This was not complete and I was not aware that the changes was not successful on their end.

I called Capitec on the 21/06 and spoke to another consultant and explained my query, consultant advised as per notes, the changes were not made due to technical issues on their side, no one had contacted me back to advise that the changes were unsuccessful. However the consultant attempted to assist me to complete. This again was unsuccessful and the consultant advised that they will escalate the matter and call me back, turnaround time of 48 hrs. To date no one has contacted me. My query still remains unattended to and leaves me as a customer very irate and unhappy with the service.

I called back today and asked for the manager to assist, still awaiting the manager to call back.

Their customer service is beyond unacceptable!!!