CL
Caiden L
1 reviews | Active since Mar 2018
09 Nov 2018, 11:11
Customer service?
Worst customer experience I have ever had. I can't stress enough how horrible the customer service is, I e-mailed on 24/10 because I have no access to my account. Received no response for 2 WEEKS and then I e-mailed again as a simple reminder. It has almost been a week now and I still have received no response. How you have any clients left is beyond logic and will certainly be taking my money elsewhere.
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Replies (2)
Capitec Bank's replyOfficial
09 Nov 2018, 12:43 I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply09 Nov 2018, 12:43
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
CL
Caiden L's updateReviewer Update
09 Nov 2018, 12:47Why do I always get a response here within minutes and have to wait months for the customer care department? Could you not just simply swap departments?
CL
Caiden L's update09 Nov 2018, 12:47
Reviewer Update
Why do I always get a response here within minutes and have to wait months for the customer care department? Could you not just simply swap departments?