Customer service

A few weeks ago I joined Capitec and opened a couple of accounts. The consultant advised me that I could switch everything over From my current bank to the new account and it would be a seamless process. I told her I would wait until month end to make a decision and I think she misunderstood me and started the process of the switch for month end. The following day I was at work and started seeing messages requesting my debit orders to be changed. I went to the nearest Capitec branch which was the one in Canal walk. The lady In front of the bank who hands out tickets barely listened to me so another lady came actually listened to my issue. I was told that they cannot assist with stopping the switch of my accounts and that I have to go to the branch where I initially opened the account. I had to leave work early that day to make it in time before the branch closed. When I got there it took the consultant all of two mins to assist me and apparently it couldve been done at branch. I am now closing my accounts with Capitec as to my assumption if I have any queries in future I must go to the branch where I initially opened the account. I cannot be restricted to one branch. I am currently with standard bank and I can go to any branch and be assisted.