CM
Corr M
1 reviews | Active since Feb 2011
13 Feb 2015, 11:07
Customer Service.
Visit the institution on 2015/02/13, and made use of the companies ticket number queue electronic system. A representative of the enterprise took the ticket from me and indicates that it is not necessary I will be served after the gentleman next to me in the row. After approximately 30 minutes the individual was completed and other race and gender clients who entered the facility after me and did not bother to take a ticket or to wait in the queue were offered services before me. This branch is a ****** department
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Replies (1)Capitec Bank's replyOfficial
13 Feb 2015, 11:55Hello murrwc,
Please accept our apologies for the poor service experience you had!
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept our apologies for the poor service experience you had!
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply13 Feb 2015, 11:55
Official
Hello murrwc,
Please accept our apologies for the poor service experience you had!
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept our apologies for the poor service experience you had!
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
